New ArrivalView all
Best SellerView all
Off RoadView all
CommuterView all
Rider's Hot PicksView all
Have a question ? We are here to help.
Check out the most common questions our customers asked. Still have questions ? Contact our customer support.
-
Are you an authorized Ausomdealer?
No, we are the official NAVEE TikTok store, not an authorized third-party dealer. All products are 100% authentic and original.
-
How long will it take to process and deliver my order?The order will be processed and shipped within 24 hours after payment.
• Europe: 2–5 working days• Other regions: 7–15 working days -
How can I track my order?
Once your order is shipped, we will send a tracking number to your registered email. You can check real-time delivery status on our website or the courier’s official page.
-
What warranty do you provide?
All products purchased from our store come with a 2-year official warranty.
-
What is your return & exchange policy?
Returns or exchanges can be requested within 30 days of receiving the item. The product must remain unused, unwashed, with original tags and packaging intact. (Shipping costs will be covered by us.)
-
What payment methods do you accept?
We support secure mainstream payment methods, including credit/debit cards and popular international payment options.